A blind woman from Maine says she wont be operating American Airline anytime soon after the gift carrier reportedly failed to accommodate her busines puppy.
Sue Martin, a 61 -year-old legally blind dame from Franklin, Maine, claims that she and her German Shepherd were lately removed from an American flight after being told they posed a danger to the safety of the aircraft.
Martin, along with her guide hound Quan and husband Jim, were en route from Maine to Calif. on March 1. They were boarding a connecting flight from Washington , D.C ., to Dallas when Martin noticed that her posterior, located in the bulkhead alley, has not been able to be able to accommodate her dog.
There is not sufficient to chamber for a 75 -pound dog and three adult humen, Martin told WLBZ.
Martin claims a cabin crew then disavowed her required to be permutation fannies, and that when she expected again, she was told to leave the plane and was talking about a ticketing agent.
Once she was back in the airport terminal, Martin said the American ticketing agent likewise disavowed her request to change seats, and even refused to allow her to improve, telling her that “animals ” were not allowed in first class, reports The Portland Press Herald.
Martin says she knew that there’s no rule against “animals ” in first class shes owned service animals since she was 28 but she re-boarded the aircraft anyway. Upon re-entering, she says a humankind in first class offered up his posterior, which she gladly accepted.
But soon, an American Airlines hire notified Martin that she was being removed from the flight.
I asked him why, and he said the crew had decided I was a danger to the safety of the flight, she said.
I stood up, reached for Quans harness, and nearly began to cry, Martin illustrated. This is just so far out of the realm of anything I have ever experienced in all of my years of travel.
I felt helpless, I felt reluctant. Terrified.
On the way out, Martin claims her husband questioned the pilot why they were being booted, to which the pilot replied, Because I can.
The couple eventually rebooked on a United Airline flight leaving from a different airport.
A spokesperson for American Airline tells Fox News that they’re currently investigating the situation.
“We apologize to Ms. Martin for the recent knowledge she had on American Airlines, ” said the spokesperson. “We take these allegations very seriously, and are exhaustively investigating.
“We are also in contact with Ms. Martin to gather additional details of what transpired during her recent journeying with us.”
American Airline has no posted guidelines against service animals in first class, although they stipulate that all animals must be well-behaved and able to fit on your lap, at your paws or under your seat.
AA’s representative also confirmed to Fox News that “animals ” are welcome on “all of our flights, ” and that the company spurs squad members to train with service puppies.
“American is also a proud adherent of the Puppy in Flight( PIF) planned. In conjunction with Assistance Dogs International( ADI ), our unit members volunteer to become trained to work with assistance dogs and take them on shippings and test flights short turnaround trips. This assistance acclimate service animals to air travel.”
Martin, however, isnt likely to set paw on another American Airline flight in the near future.
Certainly, I deserve an confession, she tells WLBZ. Some reassurance that American will better learn its staff is the only way I will seem comfy getting on another American Airline flight.
I mean, if they can knock a blind being off a flight, whose pup is being perfectly behaved, “whats being” they do next? I dont know.
American Airlines’ investigation into the matter in ongoing.
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